Frequently Asked Questions
Everything you need to know about shopping for premium Riedel glassware and accessories.
How do I know which glass is right for my wine?
Riedel designs grape-variety specific glassware. We recommend using our 'Glass Guide' filter on the shop page to match your favorite wine type—such as Cabernet, Pinot Noir, or Chardonnay—with the glass shape engineered to enhance its specific bouquet and flavor profile.
Are Riedel glasses dishwasher safe?
Yes, most Riedel glasses are dishwasher safe. To prevent scratches or breakage, ensure they are placed securely in the top rack, avoid contact with other glass or metal, and use a high-quality detergent. For hand-washing, use warm water and a soft cloth, avoiding pressure on the stem or bowl.
What is your shipping policy for fragile items?
We take extreme care in packaging. Every order is shipped using specialized, shock-absorbent protective materials. We offer standard and expedited shipping options, with full tracking provided via email once your order leaves our warehouse.
What happens if my order arrives broken?
While we pack items securely, accidents can happen during transit. If your glassware arrives damaged, please take a photo of the broken item and the packaging, then contact our customer service within 48 hours of delivery for a complimentary replacement.
Do you offer gift wrapping or personalized notes?
Yes, we offer premium gift wrapping services and the option to include a personalized message at checkout. Our glassware makes an excellent gift for weddings, anniversaries, and housewarmings, and we ensure no pricing information is included in the gift package.
What is the difference between crystal and lead-free crystal?
Traditionally, crystal contained lead to increase brilliance and weight. Modern Riedel collections use high-quality lead-free crystal, which offers the same stunning clarity, refractive index, and durability while being 100% food-safe and often more resistant to clouding.